Shop Securely – Returns & Refund Guidelines

1. Refund Policy Summary

At Biancat, we aim to make every purchase feel reliable, transparent, and stress-free. If your order is not the right fit, you may request a refund according to the conditions listed below. Our process is built to keep returns simple, organized, and fair for every customer.

1.1 Items Eligible for Return

• Returned products must be unopened, unused, and in their original condition, including all packaging, inserts, and accessories.
• Refund requests must be made within 30 days from the confirmed delivery date.
• Proof of purchase, such as an order confirmation or receipt, is required.
• Returns should be sent using a shipping method that provides tracking details.

1.2 Products That Cannot Be Refunded

• Consumable products that have been opened, tested, or used.
• Gift cards, downloadable items, or digital products.
• Personalized, customized, or specially made products.
• Items marked as Final Sale at the time of purchase.
• Products affected by misuse, poor storage, accidental damage, or improper handling.

1.3 When Refunds Are Issued

Once your return reaches us, it will be inspected to ensure it matches our return conditions. If approved, your refund will be issued to the original payment method within 7–10 business days. You will receive confirmation after the refund is processed, although your bank or payment provider may require extra time to display the funds.

1.4 Shipping Costs & Related Charges

• Original delivery fees are not refundable unless the order issue was caused by an incorrect or faulty item.
• Customers are responsible for return shipping unless the problem is confirmed by our support team.
• Any relevant restocking charges will be clearly shared before the return is finalized.

2. Canceling an Order

If you need to cancel your purchase, please submit your request as soon as possible. An order can only be canceled before it moves into processing, packing, or shipment. After dispatch, cancellation is no longer available, but you may still start a return request once the package is delivered.

2.1 Cancellation Rules

• Cancellation requests must be received before processing or shipping begins.
• Custom or personalized products cannot be canceled after preparation has started.
• Orders that have already shipped must follow the standard return procedure.

2.2 How to Submit a Cancellation Request

To request cancellation, please use our Contact Us page and include your order number with the email address used at checkout. Our team will check the current order status and confirm whether cancellation is available.

2.3 Charges That May Apply

• Orders already dispatched must be managed through the return process after delivery.
• Return shipping fees may apply when a package is already on its way.

3. Exchanges & Product Replacements

If your item is delivered damaged, defective, or not what you ordered, Biancat will help review the issue and provide an appropriate solution. Eligible replacement requests should be sent within 7 days of delivery and must include your order number along with clear photos of the problem.

3.1 Replacement Conditions

• The item should remain unused and, where possible, kept inside its original packaging.
• Replacement availability depends on current stock or another approved resolution.
• A prepaid return label may be issued once the issue has been checked and verified.

4. Customer Assistance

For help with returns, refunds, cancellations, or replacements, please contact us through the Contact Us page. Include your order number and a brief description of your request so our team can review it quickly and accurately.