Fast, Secure Worldwide Shipping from Order Processing to Delivery

At Biancat, we proudly ship orders worldwide through trusted delivery partners, providing fast, secure, and reliable service from dispatch to delivery. Every order is carefully inspected, professionally packaged, and shipped with tracking whenever available. We also offer Free Shipping on qualifying orders above the required order value, making your shopping experience even more convenient. This Shipping Policy explains our order processing, estimated delivery times, shipping options, tracking information, customs procedures, and other important shipping details.

1. Order Processing

Orders are confirmed, inspected, securely packaged, and prepared for shipment within 3–5 business days after successful payment.
This processing period includes payment verification, product inspection, and careful packaging before dispatch.
A shipping confirmation email will be sent once your order has been shipped.

• Orders are processed Monday through Friday, excluding public holidays.
• Processing may take slightly longer during holidays or high-volume sales periods.
• Orders placed outside business hours begin processing on the next business day.

2. Estimated Delivery Times

We provide fast worldwide shipping, with delivery times depending on the destination country, customs procedures, and local courier operations. The delivery estimates below are intended as general guidelines.

• Estimated Delivery: Most orders arrive within 14–21 business days after dispatch.

Occasionally, deliveries may be delayed due to customs inspections, weather conditions, holidays, or transportation disruptions. Shipping updates depend on carrier activity and may vary by destination.

3. Shipping Fees

We keep shipping simple and transparent. Orders are shipped using one standard shipping rate regardless of package weight, dimensions, or product type. Free Shipping is available for qualifying orders above the required order value and will be clearly shown during checkout whenever your order is eligible.

• One standard shipping rate applies regardless of package size or weight.
• Free Shipping is available for qualifying orders above the required order value.
• Any applicable shipping charge is displayed during checkout before payment.
• If a full refund is issued, the refunded amount includes the product price and the shipping fee paid for the order.

4. Order Tracking

After your order has been shipped, tracking details may be available depending on the carrier and destination. To request shipment information, please submit your order details through our Track Your Order page, and our support team will send the available shipping details to you by email.

5. Customs Duties & Import Charges

Orders delivered internationally may be subject to customs duties, import taxes, or local handling charges imposed by the destination country. These charges are determined by local authorities and are not included in product prices or shipping fees.

• Customers are responsible for any customs duties, taxes, or import-related charges required by their country.
• Orders refused because of unpaid customs fees may be returned, and eligible refunds may be processed according to the final return status.
• Customs clearance procedures may occasionally extend delivery times.

6. Lost, Delayed, or Damaged Shipments

Once your order has been transferred to the shipping carrier, transportation is managed by the courier. Although carrier operations are outside our direct control, Biancat is committed to assisting customers whenever shipping-related issues arise.

• If tracking shows your parcel as delivered but you cannot locate it, please first check nearby locations and contact your local courier.
• Missing shipment claims may require an investigation by the shipping carrier.
• If your order arrives damaged, please retain the original packaging and contact us with clear photographs as soon as possible.

7. Shipping Address Accuracy

Please verify your shipping information carefully before placing your order.
Biancat cannot be responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information.

• Please contact us immediately if your shipping address needs to be corrected before dispatch.
• Address changes are generally not possible after an order has been shipped.

8. Returned or Undeliverable Packages

Packages returned because of unsuccessful delivery attempts, refused acceptance, unpaid customs charges, or incorrect address information will be reviewed based on the final carrier status and order circumstances.

• Reshipment: Available when possible after confirming the correct shipping details.
• Refunds: When a full refund is approved, the refund includes the full order amount, including any shipping fee paid.

9. Shipping Support

If you have questions about delivery times, shipment status, tracking details, or shipping address updates, please contact our customer support team through our Contact Us page.